Complaints Procedure
Complaints Procedure
If you have a complaint about ITRecruit staff or contractors, please send email

We will send you a email, acknowledging your complaint and confirming its receipt.
You should expect to receive this confirmation within 7 working days of us receiving your complaint.

We will record your complaint and start to investigate on your behalf. This is likely to involve the following steps:

a. Examining your records to ascertain the sequence of relevant events
b. Asking the member of staff with whom you dealt to provide a written response

A full response to your complaint will be drafted by our consultant who is dealing with your file. If appropriate, we may wish to discuss the events surrounding your complaint directly with you, and, if appropriate, offer an apology.

We aim to acknowledge, investigate and resolve all complaints within 21 working days of receipt. Should you feel your complain has not been dealt with in a satisfactory manner, you are entitled to request your complaint be raised to our Board of Directors for investigation by them.
Following this, a Director will be in touch with you to discuss the issue.

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